Privacy Policy

Effective Date: 05.20.2025

Welcome to Lodgy. We value your trust and are committed to safeguarding your privacy. This Privacy Policy ("Policy") governs the manner in which Lodgy, Inc. ("Lodgy," "we," "us," or "our") collects, uses, discloses, processes, and retains your personal information when you interact with our platform through our websites, mobile applications, APIs, email communications, or any other services we make available (collectively, the "Platform" or "Services").

This Policy applies to:

• Visitors to our website,
• Customers who book moving or logistics services through Lodgy,
• Independent contractors or third-party service providers who accept jobs via Lodgy,
• Any other individuals who access or use our Services.

By using Lodgy's Services, you signify that you have read, understood, and agreed to this Policy and our Terms of Use. If you do not agree to these terms, please discontinue use of the Services.

We may revise this Policy periodically, and such changes will become effective upon posting. We encourage you to review it frequently for any updates.

1. Children and Individuals Under the Age of 18

Lodgy's Services are not intended for, nor directed to, individuals under the age of eighteen (18), or the age of majority in your jurisdiction, whichever is higher. We do not knowingly collect, solicit, or process personal information from individuals who do not meet this age requirement.

Parental Consent Not Sufficient

Even with parental or guardian consent, individuals under the age threshold are not permitted to use our Services. This is because Lodgy operates a platform involving service engagements, financial transactions, and geolocation-based logistics, which require users to possess legal capacity to enter into binding agreements.

Prohibition on Submission of Data Relating to Minors

You may not provide Lodgy with any information about individuals under 18, even if you are their legal guardian, unless we specifically request such information for purposes directly related to a lawful contractual obligation (e.g., scheduling considerations for household occupancy). We explicitly prohibit the submission of personal data related to minors as part of user-generated content, move descriptions, messages to contractors, reviews, or any communication via our Services.

Remedial Measures

If Lodgy becomes aware that personal information has been inadvertently collected from or about a minor, we will take commercially reasonable steps to delete such data from our systems. This includes information collected through user error, circumvention of age verification mechanisms, or misinformation.

If you are a parent or legal guardian and believe we have collected information from your child without your consent or in violation of this Policy, please contact us immediately at support@lodgy.ai.

2. Collection of Personal Information

Lodgy collects personal information in a variety of ways, both directly from you and through automated technologies or third-party integrations, in order to deliver our Services, operate our platform effectively, and meet our contractual, regulatory, and operational obligations.

We collect data when you:

• Visit our website or use our mobile application;
• Create an account or register as a customer or contractor;
• Submit a job request or respond to one;
• Interact with customer support;
• Leave a review, comment, or other user-generated content;
• Communicate with us by phone, email, or text message;
• Consent to geolocation sharing or enable mobile permissions;
• Connect third-party accounts or services (e.g., Stripe onboarding).

We also collect information passively through cookies, browser fingerprinting, analytics tools, and mobile SDKs.

Third-Party Sources

We may receive personal information about you from third parties such as:

• Stripe (for payment and identity verification);
• Identity verification services (e.g., ID scanning vendors);
• Device manufacturers and mobile platforms (for crash reporting and analytics);
• Marketing platforms (only with appropriate consent);
• Publicly available databases or social media profiles (if permitted).

We combine data collected from these sources with the information we collect directly for the purposes described in this Policy.

Automated Technologies

Our systems may automatically collect data such as:

• Device and browser identifiers;
• IP address and network metadata;
• Date/time of access and duration;
• Referral pages and URLs clicked;
• Behavioral metrics including scrolling, session recordings, and tap heatmaps.

Such automated data helps us improve user experience, detect misuse, and optimize performance.

3. Categories of Personal Information and Purpose of Use

The types of personal information we collect fall into specific categories and serve clearly defined purposes.

3.1 Identity & Contact Information

Includes your full name, phone number, email address, home or business address, and optional profile photo.

Purpose:

• To create and manage your account;
• To communicate updates, confirmations, or disputes;
• To verify your identity and prevent fraud.

3.2 Account and Authentication Information

Includes usernames, encrypted passwords, tokens, two-factor authentication methods, and device metadata.

Purpose:

• To secure your account and support account recovery;
• To maintain session integrity across devices;
• To detect suspicious activity or unauthorized access.

3.3 Geolocation Information

Includes approximate or precise real-time geolocation collected via GPS, Wi-Fi, or mobile sensors.

Purpose:

• To match customers with nearby contractors;
• To optimize arrival estimates, routing, and job tracking;
• To ensure compliance with service delivery terms.

You may choose to disable location access at any time, though this may affect your ability to use key features of the Platform.

3.4 Financial and Transactional Data

Includes booking details, job estimates, service confirmations, payment method metadata (tokenized via Stripe), and payout history for contractors.

Purpose:

• To facilitate payments and issue receipts;
• To calculate commissions and contractor earnings;
• To process cancellations, refunds, or disputes.

Lodgy does not store raw credit card numbers. All sensitive financial data is processed by Stripe in compliance with PCI DSS standards.

3.5 Communications and Support Records

Includes email transcripts, in-app messages, support tickets, and dispute resolution notes.

Purpose:

• To provide customer support and track issue resolution;
• To train support staff and improve quality of service;
• To investigate and resolve misconduct or complaints.

3.6 User-Generated Content

Includes service reviews, ratings, testimonials, submitted photos, and feedback forms.

Purpose:

• To display on contractor profiles and job summaries;
• To maintain community standards and improve platform accountability.

3.7 Analytical and Behavioral Data

Includes site and app usage data, device fingerprinting, session logs, and engagement analytics.

Purpose:

• To improve design, navigation, and feature usability;
• To personalize suggestions and job offers;
• To monitor platform health and prevent abuse.

4. Disclosure of Personal Information

Lodgy does not rent, sell, or license your personal information to third parties for marketing or commercial purposes. However, we do share information under carefully controlled circumstances, strictly for operational, legal, or safety reasons.

4.1 Contractors

When you place a service order, relevant information is shared with the contractor assigned to the job. This includes:

• Your name and contact information;
• Job date, time, location, and description;
• Special notes, such as access restrictions or handling instructions.

This information is required for the contractor to perform the service safely and effectively. Contractors are independent third parties, not employees of Lodgy, and are bound by the Terms of Use and applicable service agreements.

4.2 Service Providers

We partner with vetted third-party vendors to help deliver the Platform, including:

• Stripe for payment processing and payouts;
• Hosting providers and infrastructure vendors;
• Customer support and communication platforms;
• Identity verification or background screening services (where applicable);
• Fraud prevention and analytics tools.

These providers are authorized to access only the data necessary to perform their specific function and are contractually required to maintain strict confidentiality and data protection practices.

4.3 Legal and Regulatory Disclosures

We may disclose your personal information:

• When required to comply with a legal obligation, subpoena, court order, or regulatory request;
• To enforce our rights under applicable contracts or policies;
• To investigate or prevent fraud, threats to safety, or violations of law.

We reserve the right to disclose information to law enforcement if we believe it is necessary to protect users, our company, or others.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify users as required by law if such a transfer materially alters how your information is used.

4.5 With Your Consent

We may share your information with other parties when you give us clear, explicit permission to do so, such as through app integrations, referrals, or promotional partnerships.

5. Cookies and Tracking Technologies

We use cookies and other tracking mechanisms to improve the functionality, security, and user experience of our Platform. These technologies may collect or store certain types of usage data automatically.

5.1 What We Collect via Cookies

• Session identifiers and login tokens;
• Language and display preferences;
• Browsing activity and click-through history;
• Referral URLs and timestamps.

Some cookies are set by third-party tools, such as analytics or support chat providers.

5.2 Types of Cookies

• Strictly Necessary Cookies: Required to use the Platform and access secure areas;
• Performance Cookies: Help us understand how users interact with the Platform (e.g., Google Analytics);
• Functional Cookies: Enable features like remembering login state or saved preferences;
• Targeting Cookies: May be used in the future for remarketing or promotional campaigns, subject to consent.

5.3 Managing Cookie Preferences

You may opt out of non-essential cookies by adjusting your browser settings or device-level controls. Please note that disabling certain cookies may impair functionality.

We also honor recognized browser-based Global Privacy Control (GPC) signals in jurisdictions where required.

6. Linked Sites and Third-Party Content

Our Services may contain links to third-party websites, applications, or tools ("Linked Sites") that are not operated or controlled by Lodgy. These include, but are not limited to:

• External logistics partners, rating services, or social media sites;
• Embedded content or map widgets (e.g., Google Maps);
• Contractor websites or promotional pages.

When you interact with these Linked Sites:

• Your activity is subject to their privacy policies and terms of use;
• Lodgy does not control how they collect, use, or share data;
• Lodgy disclaims liability for any loss or harm resulting from your use of Linked Sites.

We encourage users to review third-party privacy practices before sharing personal information on any external service.

7. User Contributions

The Lodgy Platform may allow you to submit, upload, publish, or otherwise make available content including, but not limited to:

• Service reviews and star ratings;
• Descriptions of your moving experience;
• Photos of completed jobs or contractor equipment;
• Comments in public or private messaging threads.

These forms of user-generated content ("User Contributions") may be publicly visible, especially when tied to contractor profiles or customer booking history.

7.1 License to Use

By submitting User Contributions, you grant Lodgy a non-exclusive, royalty-free, transferable, sub-licensable, irrevocable, and worldwide license to use, host, store, reproduce, modify, distribute, display, and create derivative works from such content for purposes related to:

• Platform promotion;
• Service quality improvement;
• Dispute resolution and fraud prevention.

7.2 Content Guidelines

You agree not to submit content that:

• Is false, misleading, defamatory, or discriminatory;
• Contains personal information about others without their consent;
• Infringes on any intellectual property rights;
• Includes sensitive personal data, such as government IDs or health details.

We reserve the right, but not the obligation, to review, monitor, edit, or remove any User Contributions that we determine to be inappropriate, unlawful, or in violation of this Policy or our Terms of Use.

8. Removing Your Information and Communication Preferences

8.1 Account Data Removal

You may request the deletion of your Lodgy account and associated personal information by contacting support@lodgy.ai. We will process your request in accordance with applicable laws, including:

• Verifying your identity prior to deletion;
• Retaining certain data where legally necessary (e.g., tax records, fraud reports, or contractual obligations);
• Responding to your request within a reasonable timeframe, typically no later than 45 days.

8.2 Marketing Communications

You may opt out of promotional or marketing emails by:

• Clicking the "unsubscribe" link at the bottom of any such email;
• Updating your communication preferences via your Lodgy profile;
• Emailing us directly.

8.3 Transactional Emails

You may not opt out of transactional communications related to:

• Order confirmations and invoices;
• Contractor arrival and completion notices;
• Legal notices or security alerts.

These messages are considered essential to the operation of your Lodgy account.

9. SMS and Mobile Messaging

Lodgy may offer the ability to receive SMS or MMS messages as part of its service communications. By providing your mobile number and opting in, you agree to receive:

• Booking confirmations and updates;
• Contractor arrival alerts or ETAs;
• Payment confirmations or issue notifications;
• Post-service follow-ups or feedback requests.

9.1 Message Frequency

Message frequency varies based on your usage, but you will not receive promotional texts unless explicitly authorized.

9.2 Opting Out

To stop receiving SMS messages, reply STOP to any Lodgy SMS. You may also contact support@lodgy.ai to request removal.

9.3 Carrier Disclaimers

Standard message and data rates may apply, depending on your mobile service provider. Lodgy is not liable for any fees charged by your carrier.

We do not sell or disclose your phone number to third parties, and we do not send SMS messages for advertising without consent.

10. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect:

• Legal or regulatory changes;
• Enhancements to our features or services;
• Updates to our data practices or business model.

10.1 Notification of Changes

When changes are material, we will notify you by:

• Updating the "Last Updated" date at the top of this Policy;
• Sending an in-app alert, email, or other prominent notice.

Your continued use of the Platform after a revised Policy is posted constitutes your agreement to the updated terms. If you do not agree to the revised Policy, you should stop using the Services and may request deletion of your account.

We recommend reviewing this Policy regularly.

11. Security Measures

Lodgy uses a combination of technical, administrative, and organizational safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

11.1 Measures We Take

• TLS/SSL encryption for data transmission;
• Tokenized payment data via Stripe (PCI-DSS Level 1);
• Access controls, password hashing, and device authentication;
• Internal audits and compliance reviews.

11.2 Limitations

While we strive to protect your data, no system can be 100% secure. You are responsible for:

• Using strong passwords and updating them regularly;
• Keeping your login credentials confidential;
• Notifying us immediately of any unauthorized access.

We are not responsible for breaches due to compromised user devices, insecure Wi-Fi, or third-party misuse beyond our control.

12. International Transfers and Consent to Processing

Lodgy is headquartered in the United States, and all personal data we collect is processed and stored in jurisdictions where we or our service providers operate. By accessing or using the Services, you acknowledge and consent to:

• The collection and transfer of your information to the U.S. and potentially to other countries;
• The application of U.S. federal and California state privacy laws, which may differ from your local laws.

Where required, Lodgy implements appropriate safeguards, such as standard contractual clauses or equivalent mechanisms, to ensure an adequate level of data protection in cross-border contexts.

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:

13.1 Know

You may request that we disclose:

• The categories of personal information we collected about you;
• The categories of sources from which we collected it;
• The business or commercial purposes for collecting it;
• The categories of third parties to whom we disclosed it;
• The specific pieces of personal information we collected.

13.2 Delete

You may request that we delete personal information we collected, subject to certain legal exceptions (e.g., fraud prevention, compliance, and contractual obligations).

13.3 Correct

You may request that we correct inaccurate personal information in our records.

13.4 Limit Use of Sensitive Personal Information

We collect limited sensitive personal information (e.g., geolocation, identity verification data). You may request to limit use of such data to essential functions only.

13.5 Non-Discrimination

We will not discriminate against you for exercising your privacy rights, such as:

• Denying services;
• Charging different prices;
• Providing a different level of service or quality.

13.6 Submitting a Request

To exercise any of your rights, email support@lodgy.ai and provide sufficient information for verification. If you submit via an authorized agent, we may request signed permission and proof of identity.

14. Data Breach Notification

Lodgy takes data security seriously and has implemented policies and procedures designed to detect, mitigate, and respond to any data breaches involving personal information.

14.1 What Constitutes a Breach

A data breach may include, but is not limited to:

• Unauthorized access to customer or contractor records;
• Theft or loss of devices containing personal information;
• Exposure of user data due to system misconfiguration or third-party failure.

14.2 Notification Protocol

In the event of a breach affecting your personal data:

• We will notify you without undue delay, in accordance with applicable law;
• Notification may include details of what happened, what information was affected, what we are doing about it, and how you can protect yourself;
• We may also notify regulatory authorities as legally required.

We are committed to full transparency and swift remediation in the event of a security incident.

15. Use of AI and Automated Decision-Making

Lodgy may utilize artificial intelligence (AI) and algorithmic processing to enhance the functionality and efficiency of its Services.

15.1 Areas of AI Use

• Estimating moving costs and time requirements;
• Recommending optimal contractors based on past performance and proximity;
• Flagging potentially fraudulent activity or account behavior.

These tools are assistive, not determinative. No binding decisions affecting your legal rights or financial obligations are made solely by automated systems.

15.2 User Rights

Where required by law, you may request:

• An explanation of any automated decisions that affect you;
• Human intervention or review of automated outcomes;
• The ability to opt out of certain algorithmic profiling (where applicable).

AI features are developed with transparency, fairness, and explainability in mind.

16. Contact Information and Legal Terms

If you have questions about this Privacy Policy, your personal data, or wish to exercise your rights, you may contact us at:

Governing Law

This Privacy Policy is governed by and shall be construed in accordance with the laws of the State of California and applicable federal laws of the United States.

Severability

If any provision of this Policy is found to be invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.

No Third-Party Rights

This Policy is intended for the benefit of Lodgy and its users. It does not create rights enforceable by any third party unless explicitly stated otherwise.

These Terms were last updated on: 05.20.2025